Talbots Reviews

I have purchased from Talbot's for the past 15 years, the styling is awful, quality of fabric most look like something you could buy from Belk's for a lot less money. need a new buyer

Placed on order on September 1st. When it hadn't been shipped by September 10th I started trying to contact Talbots. Tried to call and use chat multiple time and kept getting the message "we are busy, try again later". When I finally got through they were unable to locate my order despite my sending them confirmation email. THE WORST CUSTOMER SERVICE

I had to return some items that I had ordered online at Talbot’s in Horseheads, NY. I paid for my purchases with my PayPal account. When the return was completed a small portion of my refund went back to my Pay Pal account while the majority was returned in store credit. JULIE DICKSON, sales manager of the Horseheads store tried several times to make the adjustment, called two different reps to help, and spent nearly one hour straightening it out for me. And throughout it all she was very polite and had a big smile on her face. She should be commended for her persistence in this matter. And I appreciate it very much as I needed the money to be put back into my account. Thank you JULIE DICKSON.

I was skeptical about ordering a dress online, but since I could return it to the store for free, I did order a summer dress that was on sale. This is the first time I’ve ordered clothing that was cuter in person than on the website picture. It fits perfectly, is of good quality and fully lined. I’m very pleased with Talbots.

For decades I was a very regular customer of Talbots. My opinion of them changed a couple of years ago when I ordered a turtleneck from them online. The screen had in small print "No returns". I ordered the turtleneck in the same size I had always bought from Talbots, which had always fit, so I didn't think it would be a problem even though I couldn't try it on in advance. When it arrived I found it was much too small, so I took it back to the store. The woman behind the counter took one look at it, stuffed it back in the bag and practically threw it back it me saying it couldn't be returned. Apparently this company knew these sweaters ran small, but wanted to unload them anyway without making the customers aware of that fact.
I stopped shopping there for a long time, but decided to give them another chance a few days ago, ordering a dress online. It did not fit well, so I returned it a couple days later. Then I got a bill in the mail for the shipping and noticed they were charging sales tax on the shipping. After two instances of questionable and underhanded practices, I have decided NEVER to shop at Talbots again. Buyers beware!

My wife and I are extremely disappointed with the customer service through Talbots regarding returns and refunds. First of all there is a charge for returns, then a one to two week waiting period for the returns to be received, and then an additional 3 week waiting period for the refunds to be given. This is ABSOLUTELY UNACCEPTABLE! Given what other retailers can offer and quickly accomplish, we will not be shopping at Talbots ever again.

I am a Talbots credit card holder, and since gas prices are so high, I decided to order online. I had an order for $175.00 and was charged $8.95 shipping. Needless to say, I cancelled my order and probably get rid of card too!!

I bought a pair of pants that is over 60 days. Full tags, never worn, etc. I am only asking for the price that I paid for. It is still on the store shelf and it is now $10 more! I just want to use it as a store credit. Common sense tells you that the 60 days timeframe in this case is a mute point. What difference does it make if it is 60 days, 120 days, etc. The same item is being sold and for more money! You would think they would like to keep a customer and I would use that store credit to buy something else and more.
The customer service person was rude on the phone, put me on hold for supervisor and got hung up on. I will never shop at this store again. I will be calling their Talbot corporate office to complain. Common sense does not prevail. They gained nothing by this policy and not making an exception.

The Talbots credit card account siie is pretty terrible. Now it is unusable after a one week outage. Their required 2-step verification process is not sending our emails. It doesn't work. I have tried both telephone support numbers and they are 100% automated with no possibility of a human contact. It is very frustrating and I am inclined to cancel the account after 30+ years as a Talbits customer.
The problems all center around their, "Commenity Bank" which has provided poor service from the day it was adopted to run Talbots credit card. From what I can tell on line, it not even a real bank.

I'm very disappointed in many ways. I have been a loyal customer for over 10 years. Recently their policy for returns has changed, which dramatically impacts buyers who are not near a store (unless they want to pay a return shipping fee). Their sizes vary so wildly, there is no way you can order with certainty. Their in store service is rude, I'm very dissatisfied and will no longer shop there.